Frequently Asked Questions

1. When do I receive my Welcome Letter?

  • Welcome letters are prepared once the reservation payment is received and cleared as well as complete documents are submitted. Unit owner should be able to get a copy of this from the Customer Care Group within 30 days from reservation date.

2. When is the release of Contract to Buy and Sell (CTBS)?

  • The release of Contract to Buy and Sell (CTBS) varies depending on the developer of the purchased project and is released within six (6) months from date of reservation.
  1. For Megaworld and Suntrust Properties, Inc. projects, the soft copy of the CTBS is sent through the client’s email address indicated on the Buyer’s Information Sheet (BIS). 

  2. For Global-Estate Resorts, Inc. projects, the hard copy of the CTBS is directly forwarded to the client’s mailing address indicated on the Buyer’s Information Sheet (BIS).

  3. For Empire East Land Holdings, Inc. projects, the client will receive notification on their mailing address,informing them that CTBS is ready for signing at Empire East’s office.

4. I would like to have my unit as an inheritance for my son/daughter. Is it possible to transfer the ownership to him/her?

  • Transfer of ownership to immediate family members such as parent/s and children is allowed. For the transfer of ownership to a client’s child, the son/daughter must be 18 years old on or before the turnover date of the purchased unit.

Here are the requirements for Transfer of Ownership based on project developer:

    • Megaworld and Global-Estate Resorts, Inc. projects:

- Letter of Request signed by the previous and new buyers

- New Buyer’s Information Sheet (BIS) signed by the new buyer

- Processing / Transfer Fee

- Signed by previous buyer Release Waiver and Quitclaim

- Deed of Assignment signed by the previous and new buyers 

    • Suntrust Properties, Inc. projects:

- Letter of Request signed by the previous and new buyers

- New Buyer’s Information Sheet (BIS) signed by the new buyer

- Processing / Transfer Fee

- Notarized Release Waiver and Quitclaim

- Deed of Assignment signed by the previous and new buyers

- TIN ID

- If the client already paid 25% of the total contract price, Capital Gains Tax will be computed and should be paid by either the new or old buyer depending on both parties’ agreement.

Note: New Reservation Fee applies if the previous buyer will transfer the unit to a new buyer who is not an immediate family member.

    • Empire East Land Holdings, Inc. projects:

- Letter of Intent / Request letter signed by the previous and new buyers

 - New Buyer’s Information Sheet (BIS) signed by the new buyer

- Transfer fee

 - Additional requirements for occupied / fully paid units:

5. When can we expect the official receipts of our payments to be sent to us?

  • Official Receipts are available 30 days after the issuance of payment. Megaworld, Global-Estate Resorts, Inc., Suntrust Properties, Inc., and Empire East Land Holdings, Inc. send out the official receipts quarterly on batch basis through client’s mailing address written on the Buyer’s Information Sheet (BIS).